Last Updated: July 24, 2026

Thank you for choosing Country Inn Hotels & Resorts. We value your business and strive to provide you with a seamless booking experience. Please read our Cancellation and Refund Policy carefully before making a reservation through our website, countryinn.in.

By making a booking on our platform, you agree to the terms and conditions outlined below:

1. Standard Booking Cancellation Policy

For standard reservations made directly through our website, the cancellation charges depend on the time remaining before the scheduled check-in date:

● Free Cancellation: Cancellations made more than 72 hours prior to the scheduled check-in time (14:00/2:00 PM local hotel time) will receive a 100% refund of the booking amount.

● Partial Charge: Cancellations made between 24 to 72 hours prior to the scheduled check-in time will incur a cancellation fee equivalent to the first night’s room rate plus applicable taxes. The remaining balance will be refunded.

● Late Cancellation: Cancellations made less than 24 hours prior to the scheduled check-in time are completely non-refundable.

● No-Show Policy: If you fail to arrive at the hotel on the scheduled check-in date without prior notification, it will be treated as a No-Show. The entire booking amount will be forfeited, and the remaining nights of the reservation will be automatically cancelled.

2. Non-Refundable Rates & Special Promotions

● Bookings made under specific promotional rates, early bird offers, or tagged as Non-Refundable at the time of booking cannot be amended, cancelled, or refunded under any circumstances.

● The total booking amount for such reservations is charged immediately at the time of booking.

3. Peak Season & Festive Dates Policy

During high-occupancy periods, public holidays, long weekends, and festive seasons (e.g., Christmas, New Year, long festival weekends), a stricter policy applies:

● Cancellations must be made at least 14 days prior to the check-in date to receive a full refund.

● Cancellations made within 14 days of the check-in date are fully non-refundable.

4. Group Bookings & Events

Reservations involving more than 5 rooms or bookings tied to events, conferences, or weddings are governed by a separate contractual agreement. The specific cancellation timeline and milestone payments detailed in that specific contract will override this general policy.

5. Early Departure Policy

If you choose to shorten your stay after checking into the hotel, you must notify the front desk by 12:00 PM (noon) at least 24 hours prior to your new departure date.

● Early departures without 24-hour notice will be charged for the subsequent night as a penalty.

● Please note that early departures for non-refundable bookings or peak-season bookings are not eligible for any refund.

6. Refund Process & Timelines

Once a valid cancellation request is processed in accordance with the timelines above:

● Refunds will be credited back to the original payment method (Credit Card, Debit Card, Net Banking, or UPI) used during the booking.

● The refund process takes 5 to 7 business days from the date of cancellation to reflect in your account, depending on your bank’s processing cycles.

● Any transaction fees, convenience fees, or taxes levied by payment gateways at the time of booking are non-refundable.

7. Force Majeure & Modifications by the Hotel

In rare circumstances where the hotel is unable to honor your reservation due to reasons beyond our control (e.g., natural disasters, government restrictions, structural emergencies):

● We will offer you an alternative accommodation of equal standard, or

● Provide a 100% refund or a credit voucher for a future stay.

● The hotel’s liability is strictly limited to the amount paid by the guest for the specific booking.

8. How to Cancel Your Booking

To cancel or modify your reservation, you can:

● Log into your account on countryinn.in and navigate to the Manage Bookings section.

● Click the link provided in your booking confirmation email.

● Contact our centralized reservation desk via email or phone as listed on our official Contact Us page.

9. Amendments to Policy

Country Inn reserves the right to modify, alter, or update this Cancellation and Refund Policy at any time without prior notice. The policy in effect at the exact time of your booking will apply to your reservation.